Subscriptions and fuel credits are delivered electronically to your SIARTEC account immediately after successful payment. There is no physical shipping.

For prepaid fuel packs:

• Unused credits may be refunded within 14 days of purchase if none of the pack has been consumed.
• Partially used packs are generally non-refundable; we may offer a proportional refund at our discretion for clear technical faults on our side.
• Fully consumed packs are non-refundable.

For paid plans:

• You may request a refund within 14 days of the initial charge if premium features were not substantially used.
• Renewals: cancel before the next billing date to avoid the next charge. Refunds after renewal apply only where required by law or if access failed due to our error.

If payment succeeded but access or credits were not granted because of our error, we will restore access or refund in full after verification.

Please contact support before opening a chargeback. Unjustified chargebacks may lead to suspension of the account and recovery of costs where permitted.

Email us with your account email, order/payment ID, and reason. We aim to respond within 5 business days. Refunds are returned to the original payment method when possible. info@siartec.com

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